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Support Center
FAQ v1
Shopping Information
You can shop our full product range directly through our official website. We also work with select retail partners across Ireland — please contact us to find your nearest stockist.
No, you can check out as a guest. However, creating an account allows you to track your orders, save your details, and receive exclusive updates and offers.
Once your order has been dispatched, you’ll receive a confirmation email with a tracking link. You can also log into your account to view your order history and shipping status.
We sincerely apologize for any inconvenience. Please contact our customer service team within 48 hours of receiving your order, and we’ll arrange a replacement or refund as quickly as possible.
Payment Information
We accept all major debit and credit cards, including Visa, MasterCard, and American Express. We also offer secure payment via PayPal.
Absolutely. Our website uses SSL encryption and secure payment gateways to ensure all your personal and financial information is fully protected.
Yes, you can apply a coupon code during the checkout process. Simply enter the code in the designated field.
You will be charged at the time of checkout. A confirmation email will be sent immediately after your payment is processed.
Order Returns
If your order hasn’t been processed yet, we may be able to cancel or change it. Please contact us immediately, and we’ll do our best to assist you.
We offer a 7-day return window for unused and unopened products. To start a return, contact our support team with your order number and reason for return.
Once your return is received and inspected, we’ll process your refund within 5–7 business days. Refunds are issued to your original payment method.
Yes, we can exchange items if they are defective, damaged, or if you received the wrong product. Please reach out to us with your order details.